Shipping Terms - Return and Refund Policy

We want you to love your Beach Haven Jewellery, however if you have a change of heart, you can return your item within 14 days of receiving your purchase. If you are eligible to receive a refund or exchange, you must provide proof of your order. 

  We do accept refunds if:

• You request a refund within 5 days of receiving your order.
• The item is unused and in its original condition.
• The item is faulty - if this is the case please contact us immediately and provide 2-3 clear images of damaged product. hello@beachhavenjewellery.com.au
• The item was bought at full price.
• The item is not earrings. 

We do not accept refunds on the following: 

• We cannot accept returns on earrings for hygiene reasons, unless the item is faulty.
• Gift vouchers.
• All sale items purchased are final and non refundable, unless the item is faulty.
• Items purchased using a discount/promo code are only eligible for a store credit, unless the item is faulty.  

Returns Cost: 

• The cost of shipping for return is to be covered by you and the cost of shipping on your original order is non-refundable. 

All return items will be inspected once received and it remains at the discretion of Beach Haven Jewellery as to whether the item is eligible for a refund based on the conditions above. Once we have received and approved your return, your refund or exchange will be processed within 48hrs. Please allow 5-10 business days for your bank to process the funds back into your account.  

1. Lodge your return enquiry by contacting us at hello@beachhavenjewellery.com.au, including your reason for refund, your name and your order number.
2. Take the package to your local post office in its original packaging and return to sender.
3. Once we have received your return please allow up to five days to receive your refund after we have inspected and approved your returned item/s.